PRIVACY & COOKIES

1 OUR APPROACH

1.1 Pamet ("we" and "us"), as a data controller, is committed to protecting your privacy. This Privacy Policy (the "Policy") explains (i) how we process the personal information we collect about our website visitors and customers ("you"), (ii) how you can instruct us if you prefer to limit the use of that information, and (iii) what procedures we have in place to safeguard your privacy. It also describes the cookies we may use and send to your computer or mobile device.

1.2 This Policy should be read in conjunction with the Terms and Conditions of use for the Website, of which it forms part (the "Terms").

1.3 By using this Website or submitting information to us through or in connection with this Website, you acknowledge having been informed that we collect, use, and disclose your personal information in accordance with this Policy.

1.4 If you have any questions about this Policy, please contact our Privacy Officer at info@pamet.com.

 

2 WHAT IS PERSONAL DATA?

2.1 Personal data means any information relating to an individual who can be identified directly or indirectly; it may include name, address, email address, phone number, credit/debit card number, IP address, location data, purchase history ("Personal Data").

 

3 THE INFORMATION WE COLLECT AND HOW WE USE IT

3.1 We will use, store, or otherwise process your Personal Data in accordance with the terms of this Policy, including but not limited to, your name, postal address (for billing and delivery), e-mail address, telephone number, IP address, location data, and any other Personal Data collected on registration with the Website, on placing an order, or through surveys, to the extent reasonably necessary to provide our products and services to you. Payment details are securely processed through a third-party system and are not visible to us.

3.2 When we collect Personal Data through forms, we will indicate mandatory fields with asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing certain services.

3.3 We will take reasonable steps to ensure the Personal Data that we store is accurate, complete, and up-to-date.

3.4 We will only process your Personal Data, in accordance with applicable law, for the following purposes:

  • Creating and maintaining your customer account, if you become our registered customer.
  • Handling and fulfilling your orders and dealing with your inquiries.
  • Processing your payment if you purchase any of our goods or services.
  • Conducting market research campaigns and sending you personalized marketing communications, where you have agreed that we may do so.
  • Ensuring the security of your account and our business, and preventing or detecting fraud or abuse of our website.
  • Developing and improving our products and services based on your feedback and usage patterns.
  • Complying with applicable law, for example, in response to a request from a regulatory body.

3.5 To process your Personal Data lawfully, we rely on one or more valid legal grounds, including:

  • Your consent to specific processing activities.
  • Our legitimate business interests, provided these do not override your rights.
  • Our compliance with legal obligations, for example, responding to complaints or legal inquiries.
  • Fulfilling a contract with you if you are a customer.

 

4 INFORMATION SECURITY

4.1 We have implemented various security measures as set out in this Policy to protect your Personal Data. For example, payment details are processed using secure server software (SSL) encryption.

4.2 Communications over the Internet, such as emails, are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorized access or loss of Personal Data beyond our control.

4.3 We have appropriate policies, rules, and technical measures in place to protect the Personal Data under our control from unauthorized access, improper use, or disclosure.

 

5 TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

5.1 There are circumstances where we may disclose your Personal Data to third parties, including:

  • Our employees.
  • Our service providers or suppliers who assist us in operating our Website or conducting our business.
  • Our advertising partners, subject to your consent, for personalized marketing.
  • Public authorities or other third parties where we are required by law.

 

6 INTERNATIONAL TRANSFER OF PERSONAL DATA

We may transfer your Personal Data to a third party in countries outside of the one in which it was originally collected. In these cases, we will ensure that your privacy rights are protected by appropriate technical, organizational, or contractual measures.

 

7 RETENTION OF PERSONAL DATA

7.1 Your Personal Data will be retained as long as necessary for the purposes outlined in this Policy and to comply with our legal obligations. Typically, data will be retained for up to 15 years unless a longer retention period is required by local law.



8 YOUR RIGHTS IN RELATIONS TO YOUR INFORMATION

You have various rights under data protection law, including the right to:

  • Access, rectify, or erase your Personal Data.
  • Restrict or object to its processing.
  • Withdraw consent where the processing is based on your consent.
  • Lodge a complaint with the relevant data protection authority if you believe your Personal Data is not being processed lawfully.

 

9 COOKIES

Our Website uses cookies to collect information. Cookies are small files stored on your device that help us improve your browsing experience. By using our Website, you consent to our use of cookies.

 

10 CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend or modify this Policy without notice to you. Please check this page regularly for updates.

If you have any questions, please feel free to contact us at info@pamet.com.